FAQ
Frequently asked questions
Do free features require a network or purchase?
No. Time, number, and manual casting, charts, built-in references, observation, and local records work offline for free. External links, purchases, restore purchases, and AI assistance need a network.
How is the chart created, and can I review it?
Deterministic on-device rules create the original, nuclear, and changed hexagrams, moving line, body/use roles, and calculation details. AI does not cast or change chart facts.
Where are records stored?
Casting records, personal notes, and later reviews stay on the device by default. See the privacy policy for detailed data-handling information.
Is optional AI available now?
AI-assisted explanations are still being tested and are not available to the public. Future availability and supported regions will follow the released app and what it shows in your region. Free local features are unaffected.
How can I get help?
Email support@bonnwl.com, or call the number below during normal business hours.
CONTACT SUPPORT
Contact support
Operator: Shanxi Bonnwenle Technology Co., Ltd. Email us at any time; please call during normal business hours.
- Support email
- support@bonnwl.com
- Support phone
- 0354-2727807